jqk10 Privacy Policy

Introduction

jqk10 ("we", "us", "our") operates the online gaming platform accessible at https://jqk10.net (the "Platform"). This Privacy Policy describes how jqk10 collects, uses, stores, discloses, and protects the personal data of individuals who register for and use the Platform ("Members" or "you").

This Privacy Policy applies to all personal data collected through the Platform, including data submitted during account registration, identity verification (KYC), deposits and withdrawals, gameplay activity, customer support interactions, and any marketing communications you have opted into.

By registering an account on jqk10, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Privacy Policy forms part of and should be read together with jqk10's Terms & Conditions.

Definitions

The following terms carry the meanings set out below throughout this Privacy Policy:

Data We Collect

jqk10 collects personal data through several distinct channels. The categories of data collected, and the context in which they are collected, are set out below.

3.1 Registration Data

When you create a jqk10 Account, we collect:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify you meet the 21+ age requirement)
• Residential address in Indonesia (city, province, postal code)
• Email address
• Mobile phone number (used for account security and optional promotional communications)
• Chosen username and encrypted password hash

3.2 Identity Verification (KYC) Data

To comply with our internal compliance obligations and to process withdrawals, jqk10 may request:

• A copy of a valid Indonesian government-issued photo identification document (KTP, Passport, or SIM)
• A selfie photograph of the Member holding the submitted identity document
• Proof of residential address dated within the last three months (e.g., a bank statement from BCA, BRI, BNI, or Mandiri, or a utility bill)
• Proof of ownership of the payment method used to deposit (e.g., a screenshot of your OVO, DANA, GoPay, or bank account showing your name and account number)

3.3 Financial Transaction Data

For every deposit and withdrawal processed on the jqk10 Platform, we record:

• Transaction amount in IDR (Indonesian Rupiah)
• Payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja)
• Bank account or e-wallet identifier associated with the transaction (account number/wallet ID — not full card numbers)
• Transaction timestamp (WIB / UTC+7)
• Transaction reference number

3.4 Gaming Activity Data

jqk10 automatically records the following data each time you use the Platform:

• Games played, bet amounts, win/loss outcomes, and session durations
• Sports betting selections, including markets, odds, and settlement results
• Responsible gaming tool usage (deposit limits set, cooling-off periods applied, self-exclusion requests)
• Bonus claims, wagering requirement progress, and promotional opt-ins

3.5 Technical & Device Data

Our servers automatically collect the following technical data when you access the Platform:

• IP address and approximate geolocation (city and country level)
• Device type, operating system, and browser version
• Referring URL and on-site navigation paths
• Session start and end timestamps
• Cookie identifiers and session tokens (see Section 6)

3.6 Communications Data

When you contact jqk10 support via live chat or email, we retain a record of the conversation, including the content of messages, the date and time of contact, and any attachments or screenshots you provide. This data is used to resolve your query and to improve our support quality.

How We Use Your Data

jqk10 uses the personal data we collect for the following specific and documented purposes:

jqk10 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Responsible gaming monitoring systems may flag accounts for review by our team, but no adverse action is taken based solely on automated processing.

Legal Basis for Processing

jqk10 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to perform the contract between you and jqk10 — i.e., to operate your Account, process your transactions, and deliver the gaming services you have requested.
• Legitimate interests: Processing necessary for jqk10's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services, provided these interests are not overridden by your rights and interests.
• Legal obligation: Processing required to comply with jqk10's internal compliance and regulatory obligations, including KYC and anti-money-laundering procedures.
• Consent: Processing for optional purposes — including sending you promotional emails, SMS, or in-platform notifications about bonuses and new games — where you have given your explicit, freely withdrawable consent. You may withdraw consent for promotional communications at any time by contacting support or updating your Account preferences.

Cookies & Tracking Technologies

jqk10 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, maintain your login session, and gather aggregated analytics data. The types of cookies we use are as follows:

jqk10 does not use third-party advertising cookies or cross-site tracking pixels. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging into and using the Platform.

Data Sharing & Disclosure

jqk10 does not sell your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment processors and banking partners: To process deposits and withdrawals, jqk10 shares transaction data with Indonesian banking partners (including BCA, BRI, BNI, Mandiri, and CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) as necessary to execute the payment. These partners receive only the minimum data required for payment processing and are contractually prohibited from using your data for any other purpose.
• Game content providers: To deliver third-party games (from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe), jqk10 transmits a session token and anonymous player identifier to the game provider's servers. Your full name, contact details, and financial data are not shared with game studios.
• Identity verification services: jqk10 may use third-party KYC technology providers to assist with document verification. These providers process identity documents solely to confirm authenticity and do not retain data beyond the verification session.
• Fraud and security providers: jqk10 uses specialist fraud detection partners to analyse device fingerprints and transaction patterns. These providers act as Processors under jqk10's instruction and are contractually bound by strict data processing agreements.
• Legal and regulatory requirements: jqk10 may disclose personal data where required by a valid court order, subpoena, or lawful request from a competent authority. jqk10 will notify you of any such request to the extent permitted by law.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of jqk10's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. We will notify you via email if such a transfer affects your data.

Data Retention

jqk10 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by our compliance obligations. The following retention schedule applies:

After the applicable retention period expires, personal data is securely deleted or anonymised using industry-standard methods. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for platform analytics purposes.

Your Rights Over Your Data

As a jqk10 member, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. jqk10 will respond to all verified requests within 30 days.

• Right of Access: You may request a copy of all personal data jqk10 holds about you, together with information about how it is processed. We will provide this in a structured, commonly used, machine-readable format.
• Right to Rectification: If any personal data jqk10 holds about you is inaccurate or incomplete, you may request that it be corrected. Some corrections (e.g., to your registered name) may require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Note that data subject to compliance retention obligations (see Section 8) cannot be deleted ahead of schedule.
• Right to Restriction: You may request that jqk10 restrict the processing of your data — meaning we retain it but do not actively process it — while a dispute about its accuracy or the lawfulness of its processing is being resolved.
• Right to Data Portability: You may request a copy of personal data you have provided to jqk10 in a structured, machine-readable format (e.g., JSON or CSV) for transfer to another service provider.
• Right to Object: You may object to processing based on jqk10's legitimate interests at any time. You also have an unconditional right to object to processing for direct marketing purposes, including profiling for marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Security

jqk10 employs a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, and destruction. Key security measures include:

• Encryption in Transit: All data exchanged between your browser or app and jqk10 servers is encrypted using TLS 1.2 or higher. jqk10 enforces HTTPS across every page and rejects insecure connections.
• Encryption at Rest: Sensitive personal data stored in jqk10's databases — including identity document copies, KYC selfies, and payment account details — is encrypted using AES-256 encryption. Encryption keys are managed separately from encrypted data.
• Access Controls: Access to personal data within jqk10's systems is governed by a strict role-based access control (RBAC) framework. Only personnel who genuinely need access to specific data categories to perform their job functions are granted that access, and all access events are logged and audited.
• Intrusion Detection: jqk10's infrastructure is monitored 24/7 by automated intrusion detection systems. Anomalous access patterns trigger immediate alerts to our security team for investigation.
• Two-Factor Authentication: All jqk10 internal systems containing personal data require two-factor authentication for staff access. Members are strongly encouraged to enable 2FA on their own Accounts via the Account security settings.
• Penetration Testing: jqk10 commissions independent penetration testing of its Platform and infrastructure on a regular basis to identify and remediate vulnerabilities before they can be exploited.

While jqk10 takes all reasonable and practicable steps to secure your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own Account credentials. If you suspect unauthorised access to your Account, contact jqk10 support immediately via live chat.

Children's Privacy

jqk10 strictly enforces a 21+ age policy across all products and account types. The Platform is not directed at, and is not intended to be used by, individuals under the age of 21. jqk10 does not knowingly collect personal data from anyone under 21 years of age.

As part of our account registration process, all applicants are required to confirm that they are 21 or older. jqk10 reserves the right to request proof-of-age documentation at any time, and accounts where age cannot be verified to our satisfaction will be suspended pending verification.

If jqk10 becomes aware that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account will be permanently closed, with any real-money balance returned to the verified deposit source.

Third-Party Links

The jqk10 Platform may contain references to third-party services such as payment providers and game studios. Where such references include hyperlinks to external websites (for example, a link to a bank's official transfer portal), please be aware that jqk10 has no control over the content, privacy practices, or security of those external websites.

jqk10 is not responsible for the privacy policies or data handling practices of any third-party website. We strongly recommend that you read the privacy policy of any external website you visit before providing any personal information.

Updates to This Privacy Policy

jqk10 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes, we will notify you by posting a prominent notice on the Platform and, where we hold a valid email address for your Account, by sending you an email notification.

The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the Platform following publication of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated terms, you should cease using the Platform and contact support to request account closure.

We encourage you to review this page periodically. The current effective date is displayed prominently at the top of this page.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the jqk10 Data Privacy team through the following channels:

• Live Chat: Available 24/7 directly within the jqk10 Platform. This is the fastest channel for urgent privacy or security concerns.
• Email: [email protected] — privacy-related requests are handled by our dedicated data privacy team and responses are typically provided within two business days (WIB).

When submitting a data rights request (see Section 9), please include your registered username and the nature of your request in your initial message. Our team will ask you to complete an identity verification step before processing your request.

Our support team includes Indonesian-speaking agents available on every shift across WIB, WITA, and WIT time zones, ensuring that members across Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Makassar, and all other regions of Indonesia can reach us at a time that suits them.